Yale University

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Wild, Dorothea M. G., Nancy Kwon, Suparna Dutta, Baylah Tessier-Sherman, Navitha Woddor, Heather L. Sipsma, Tara Rizzo, and Elizabeth H. Bradley. "Who's behind an HCAHPS score?" Joint Commission journal on quality and patient safety / Joint Commission Resources 37, no. 10 (2011): 461-8. Abstract