@article {2929,
	title = {Who{\textquoteright}s behind an HCAHPS score?},
	journal = {Joint Commission journal on quality and patient safety / Joint Commission Resources},
	volume = {37},
	year = {2011},
	month = {2011 Oct},
	pages = {461-8},
	abstract = {The Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) survey asks patients how frequently their physicians treated them with courtesy and respect, listened carefully, and explained things in a way they could understand. Such summary reports may obscure differences among the types of physicians involved. A study was conducted to examine the association between ratings for different physician types and the overall HCAHPS rating of physicians.},
	keywords = {Adult, Aged, Attitude of Health Personnel, Communication, Female, Hospitalists, Humans, Male, Middle Aged, Patient Care Team, Physician-Patient Relations, Quality of Health Care, Socioeconomic Factors, Specialization},
	issn = {1553-7250},
	doi = {10.1016/j.amepre.2009.08.027},
	author = {Wild, Dorothea M G and Kwon, Nancy and Dutta, Suparna and Tessier-Sherman, Baylah and Woddor, Navitha and Sipsma, Heather L and Rizzo, Tara and Bradley, Elizabeth H}
}
