@article {4065,
	title = {Are comparisons of patient experiences across hospitals fair? A study in veterans health administration hospitals.},
	journal = {Medical care},
	volume = {52},
	year = {2014},
	month = {2014 Jul},
	pages = {619-25},
	abstract = {Surveys are increasingly used to assess patient experiences with health care. Comparisons of hospital scores based on patient experience surveys should be adjusted for patient characteristics that might affect survey results. Such characteristics are commonly drawn from patient surveys that collect little, if any, clinical information. Consequently some hospitals, especially those treating particularly complex patients, have been concerned that standard adjustment methods do not adequately reflect the challenges of treating their patients.},
	issn = {1537-1948},
	doi = {10.1097/MLR.0000000000000144},
	author = {Cleary, Paul D and Meterko, Mark and Wright, Steven M and Zaslavsky, Alan M}
}
