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Anhang Price, Rebecca, Marc N. Elliott, Alan M. Zaslavsky, Ron D. Hays, William G. Lehrman, Lise Rybowski, Susan Edgman-Levitan, and Paul D. Cleary. "Examining the Role of Patient Experience Surveys in Measuring Health Care Quality." \i Medical care research and review : MCRR\i0  (2014).\par \par }