| Title | Who's behind an HCAHPS score? |
| Publication Type | Journal Article |
| Year of Publication | 2011 |
| Authors | Wild, Dorothea M. G., Nancy Kwon, Suparna Dutta, Baylah Tessier-Sherman, Navitha Woddor, Heather L. Sipsma, Tara Rizzo, and Elizabeth H. Bradley |
| Journal | Joint Commission journal on quality and patient safety / Joint Commission Resources |
| Volume | 37 |
| Issue | 10 |
| Pagination | 461-8 |
| Date Published | 2011 Oct |
| ISSN | 1553-7250 |
| Keywords | Adult, Aged, Attitude of Health Personnel, Communication, Female, Hospitalists, Humans, Male, Middle Aged, Patient Care Team, Physician-Patient Relations, Quality of Health Care, Socioeconomic Factors, Specialization |
| Abstract | The Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) survey asks patients how frequently their physicians treated them with courtesy and respect, listened carefully, and explained things in a way they could understand. Such summary reports may obscure differences among the types of physicians involved. A study was conducted to examine the association between ratings for different physician types and the overall HCAHPS rating of physicians. |
| DOI | 10.1016/j.amepre.2009.08.027 |
| Alternate Journal | Jt Comm J Qual Patient Saf |
